Terms of Use
This policy describes how your personal information is collected, used, and shared when you visit or make a purchase from o2xygen.com.
PERSONAL INFORMATION
When you visit the website, we automatically collect certain information about your device, including details about your browser, IP address, time zone, and any cookies installed on your device. Additionally, as you browse the Site, we gather information about the specific web pages or products you view, as well as the websites or search terms that referred you to the Site. We refer to this automatically collected information as "Device Information."
We collect Device Information through various technologies:
- "Cookies" are data files placed on your device or computer, often containing a unique anonymous identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
- "Log files" track actions that occur on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about your browsing activities on the website.
When you make a purchase or attempt to make one through the Site, we collect certain information from you, including your name, billing address, shipping address, payment details (including credit card number), email address, and phone number. We refer to this information as "Order Information."
When we refer to "personal information" in this privacy policy, we mean both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We primarily use the Order Information we collect to fulfill all orders placed through the Site. This includes processing your payment information, arranging shipping, and providing invoices and/or order confirmations. Additionally, we use this Order Information to:
- Communicate with you.
- Assess our orders for potential risks or fraudulent activities.
- Provide you with information or advertising regarding our products or services that match your preferences.
We use the Device Information we collect to help us identify potential risks and fraud (particularly your IP address) and, more broadly, to enhance and optimize our website. This includes generating analytics about how our customers interact with the website, assessing the success of our marketing and advertising campaigns.
SHARING YOUR PERSONAL INFORMATION
We share your personal information with third parties to assist us in using your personal information, as described above. For instance, we use Shopify to run our online store—you can learn more about how Shopify handles your personal information here: https://www.shopify.com/legal/privacy. We also employ Google Analytics to better understand how our customers use the website—you can read more about Google's use of personal information here: https://www.google.com/intl/sv/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may share your personal information to comply with applicable laws and regulations, respond to subpoenas, court orders, or other lawful requests for information, or to protect our rights.
BEHAVIORAL ADVERTISING
As mentioned above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
WHAT HAPPENS IF I DON'T COLLECT MY PACKAGE?
You are responsible for receiving or collecting your delivery. Packages left at a pickup point that are not collected will be returned to our warehouse. In such cases, we reserve the right to charge an administrative fee of up to 15 USD, equivalent to the carrier's handling and shipping costs if you fail to collect your package from the pickup point or if you fail to receive your delivery.
LOST PACKAGES
At O2xygen, we are committed to ensuring that you receive your order in good condition and on time. If your delivery is lost or missing, we take responsibility for the initial order and replace it for you at no cost if the fault lies on our end. However, please note that we cannot be held responsible for packages that are undelivered due to incorrect information provided at checkout. We strongly recommend double-checking your billing and delivery addresses before placing your order to avoid any delivery issues.
